Privacy Policy

Introduction

This Privacy Policy explains how lush-otter.com collects, uses, and protects personal information obtained through this website. We are committed to protecting your privacy and handling your data in accordance with the General Data Protection Regulation (GDPR) and applicable Irish data protection laws.

Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, and any other information you provide when submitting inquiries through our forms.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and navigation patterns.
• Technical Data: IP address, browser type, device information, and cookies as described in our Cookies Policy.

How We Use Your Information

We process your personal data for the following purposes:

• Responding to your inquiries and providing information about our services
• Improving our website functionality and user experience
• Analyzing website traffic and usage patterns
• Complying with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Consent: When you voluntarily submit information through our forms or accept cookies
• Legitimate Interests: For analyzing website performance and improving our services
• Contractual Necessity: When processing is necessary for fulfilling service agreements

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share data with:

• Service providers who assist in website operations (hosting, analytics) under strict confidentiality agreements
• Legal authorities when required by law or to protect our legal rights

Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy:

• Inquiry data: Retained for 24 months after last contact
• Analytics data: Anonymized and retained for statistical analysis
• Cookie data: As specified in our Cookies Policy

Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restriction: Limit how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at [email protected] with "Data Rights Request" in the subject line.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your data is primarily processed within the European Economic Area (EEA). If data is transferred outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

Children's Privacy

Our website and services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy regularly.

Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Irish Data Protection Commission:

Data Protection Commission
21 Fitzwilliam Square South
Dublin 2, D02 RD28
Ireland

Contact Information

For questions or concerns about this Privacy Policy or our data practices, contact us at:

Email: [email protected]
Address: 15 Camden Row, Dublin 8, D08 HF32, Ireland